About Hong Handmade

I make various uniquely designed and handcrafted items. Ranging from home decor such as cushions to personal fashion accessories such as bags and pouches, there is something for everyone. Using good quality materials, the items are made to last and provide that extra edge to your home decor or fashion style!

Payment Mode

We accept the following payment mode

Cash on Delivery

Due to my working schedule, deliveries will only be made on weekends (Sat and Sun), excluding public holidays. I live in the West and I seek your understanding in limiting meet up locations to the following:
(1) Boon Lay
(2) Jurong East
(3) City Hall

I will contact you to determine the time and exact location.


Internet/ATM/Bank Transfer

Please send me a private message with your order details and I will send you my account number together with the final price (after including delivery charges and/or customization charges).

After you make the transfer, kindly take a picture of the receipt/ details of the bank transfer and send it to me as proof of payment.

Once your payment is confirmed, I will send you a confirmation email and work on your order will start.






Shop Policies

Order
Please send me a private message indicating the following information:
(1) Item Name
(2) Choice of design
(3) Quantity
(4) Choice of customization (if any)
(5) Preferred payment method
(6) Preferred delivery method

Payment
All prices quoted are in SGD.
Prices exclude delivery charges.
Upon receipt of payment, a confirmation email will be sent to you and work on your order will begin.

Shipping
Customers will bear any additional charges incurred from shipping.
Depending on the size and number of items, shipping fees may vary. I will confirm with you the shipping fees once I receive your order. Kindly note that the shipping fees listed are for reference only.
For overseas shipping, please send me a private message. All charges incurred will be borne by the customer.

Delivery
For local customers, meet ups are available. Deliveries will be made on weekends (Sat, Sun), excluding public holidays. Delivery locations will be in Boon Lay, Jurong East and City Hall. Delivery dates will be advised when I send you your order details.

Cancellations and refunds
Upon receipt of payment and when work on the items has begun, no cancellations and refunds are allowed.

Returns, Exchanges
I aim to make the best quality items and every item is thoroughly checked before delivery. For any dissatisfaction with the item(s), customers should send me a private message within 3 days upon receipt of the items.

Disclaimer
Due to picture enhancements or monitor screen, there might be slight variations in color between actual item and picture.




Have a question?
Want to request for a custom order?


Welcome!

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