Knowledge Base | Get Support Here

We encourage you to search our knowledge base for answers, but if you don't see what you're looking for, then head over here for more help.

Create a shop seller account

Click here and fill in the info. Upon reviewing and your shop is suitable to be setup in our site, your account will be activated within 3 working days.

I have a blogshop/website selling my handmade items; can I still set up a shop?

Yes, you can!

Can I sell products that are imported from overseas?

The Shop City is an unique platform where people can buy directly from the artists, designers and handmade crafters. Every product is uniquely made / handmade and 100% original. We will not be able to accept shop sellers who buy ready made products* and sell on our platform.

*We know there is a possibility the products are handmade however if the design or the idea does not comes from you, we apologized we can't take you in as well - this is to preserve the true spirit of handmade community.

Difference between the Start Up & Biz Account

For just $9/ month, the Biz Account comes with unlimited products listing. Biz Account holders can also list in our Vintage category and list their events on our site!

The Start Up Account is FREE and will comes with 10 products listing.

Best of all ? No Selling Fee - that's right every item you sell through us the sale belongs to you so you can return and sell more awesome stuffs!

How does the payment come to me?

You can indicate up to 3 payment methods that you wish to accept at your shop.
  1. Credit/Debit Card Via PayPal
  2. Internet/ATM/Bank Transfer
  3. Cash on Delivery
We recognize that every Shop Owner is different and will have their sets of shop policies. In your shop policies, you are encourage to indicate the following to give your customers a more pleasant shopping experience:

  1. Payment Policies
  2. Shipping & Delivery Policies
  3. Cancelling, Returns, Exchanges & Refund Policies
  4. Important Notes that your customers should know


Who will deliver the items?

You will receive an email notification when a customer had made an order in your shop. The order details and payment status are available in your shop account. Shop Owner processed the order by shipping and delivering the item(s) via mail to the customer's shipping address. Shop owner must indicate clearly their shipping rates and delivery policies in their shop

What do I need to do after I set up the shop?

Constantly update the shop, create new and unique items, upload your item description and pictures and share your shop URL via Facebook, Twitter with your friends to drive the traffic in! Make sure your shop policies are up to date as well!

 

Create a member account

Sign up is free! Click here to register now!

How do I shop?

Sign up to become a member of The Shop City and shop as you would normally in an online shopping site! The best part is you can shop across all the shops in The Shop City!

When comes to payment, you will need to indicate your preferred payment method for each shop and make your payment individually to each Shop Owner.

What are the available payment methods?

Every shop is different and they will have their own set of shop policies and they will offer at least one of the following payment methods to you

  1. Credit/Debit Card Via PayPal
  2. Internet/ATM/Bank Transfer
  3. Cash on Delivery


How do I get my items?

Except for Cash On Delivery, which you will meet up with the shop owner to collect your items and make your items, all items will be shipped and delivered to your Shipping indicated address. Please read the Shop Owner's shipping and delivery policies.

Help! I've purchased something and made a payment to the shop owner but did not receive my items! What should I do?

The Shop City wants you to be happy with your buying experience. While we do our best to ensure all Shop Owners to be responsible, please note that The Shop City does not represent the Shop Owners and we are not responsible for the shop policies they have stated in their shop.

Step 1. Contact the Shop Owner

You are encouraged to contact the Shop Owner directly via email that is stated in their shop to work towards a solution. If you do not receive any response from the Shop Owner after

  • 7 days from the last communication with the Shop Owner

Please kindly email us and provide us the following.

  • Order Number
  • Shop Name
  • Date of Purchase
  • Your email exchange with the Shop Owner

Step 2. We contact the Shop Owner

We will contact the Shop Owner about your case within the next 7 working days by:

  • Calling and SMS the Shop Owner
  • Emailing the Shop Owner
  • Displaying an alert whenever he or she signed online

If the Shop Owner does not respond to us 7 working days from the last communication, we will suspend the Shop Owner Account immediately.

For Payment Made Through Credit/Debit Card Via PayPal

You can open a dispute within 45 days of making your payment. If your dispute is not resolved or escalated to a claim within 20 days it will be closed. If you opened a dispute but still aren’t able to work out the problem with the Shop Owner, you can escalate your dispute to a claim. This means PayPal will review the case and decide whether you’re eligible for a refund. For more info, please click here.

Should you miss the 45 days of filing for dispute or the 20 days of filing for claim, you can lodge a report against the Shop Owner to Consumer Association of Singapore (CASE). The Shop City will assist you by providing the details of the Shop Owner.

For Payment Made Through Internet/ATM/Bank Transfer

You can lodge a report against the Shop Owner to Consumer Association of Singapore (CASE). The Shop City will assist you by providing the details of the Shop Owner.

Help! I am not satisfied with the whole transaction! I wish to cancel, return, exchange or refund!

The Shop City wants you to be happy with your buying experience. While we do our best to ensure all Shop Owners to be responsible, please note that The Shop City does not represent the Shop Owners and we are not responsible for the shop policies they have stated in their shop.

You are encouraged to contact the Shop Owner directly via their email that is stated in their shop to work towards a solution. Please also read the shop owner’s shop policies regarding Cancelling, Returns, Exchanges & Refund Policies



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